Description
Summary of Position:
Biome Performance Improvement Consultants are responsible for collaborating with both internal and external subject matter experts in the area of healthcare quality to improve outcomes. Performance Improvement Consultants are skilled in data analytics, have experience managing multi-stakeholder projects, deliver exceptional customer service and excel at presenting data to stakeholder groups. The Performance Improvement Consultant works directly within our Performance Improvement team to customize, deploy, and service our product to meet our customers’ clinical, operational, and financial needs.
The successful candidate influences healthcare stakeholders through the presentation of data findings, design and implementation of improvement strategies, and management of initiatives, using standardized project management methodologies. Candidate must be familiar with Lean Six Sigma and DMAIC frameworks and tools.
Essential Duties and Responsibilities:
- Analyze outcomes data to create performance improvement insights by collating relevant information, understanding themes/trends, and producing visually intuitive reports using graphic representation
- Present outcomes data to multidisciplinary key stakeholder groups
- Collaborate with colleagues in identifying quality of care issues, assist in conducting audits and gap analysis resulting in detailed work plans to achieve compliance
- Coordinate with appropriate management and stakeholders to ensure timelines are attainable and met
- Respond to requests for data from internal and external sources following developed protocols for release of information
- Maintain knowledge of current trends and development in cardiovascular services
- Collaborate internally and with customers from across several functional areas to understand key operational needs and translate these needs into creation of new product features and enhancements to existing product features
- Communicate regularly and effectively with project stakeholders
- Coordinate internal resources and clients for the flawless execution of multiple projects
- Coordinate the preparation of committee agendas and minutes; develop and maintain queue and tracking mechanism to ensure follow up and closure of issues.
- Perform other related duties as assigned
Requirements
- BA/BS in a related field of study from an accredited college or university
- Three to five (3 -5) years of healthcare quality improvement background with preference given to clinical experience in cardiology and/or cardiovascular surgery
- Knowledge of cardiovascular patient population
- Experience with clinical operations, clinical information systems, process improvement, and quality initiatives
- Skill in coordinating team activities to achieve desired outcomes
- Ability to communicate effectively including organizing complex data in a manner that is clear to diverse stakeholder audiences
- Ability to collate relevant information, understand themes/trends, and produce visually intuitive reports using graphic representation
- Ability to work independently and to take initiative, ownership, and personal accountability to drive results
- Ability to facilitate solutions through analytical and critical thinking
- Ability to construct plans and recommendations for solving problems
- Advanced interpersonal skills necessary to effectively communicate complex theoretical and technical concepts effectively with a wide variety of individuals
